Upload FAILED – what to do?

Sometimes the upload process fails. When working in cloud-based services, you can take a few things into account and try to redo the process with more success. Here are the known failing reasons you might pump into and how to fix it.

  • “Failed to upload”
    • Did you open the site MAP before uploading? Open site map and refresh the page, to make sure you are signed in and have a fresh connection
    • Where is your data? If your data is e.g. in OneDrive sync folder and not locally on your computer, you may experience errors in the upload. Save the data file locally on your computer and upload it again.

  • Point cloud upload is successful but nothing is on the map
    • Most commonly the EPSG coordinate system code is incorrect.
    • Check that you have the correct code: https://epsg.io/
    • The bigger the file (factors: format, point density, and area of point cloud), the longer the processing time is in the backend. About 1GB (las) will be processed in 15-25 minutes. If your moderate-size data set is not on the map in 3 hours, contact support@pointscene.com

  • I cannot find the “upload” button
    • Only Editors and Owners of a Site (and Organization) have access to upload data. Ask your Site Owner or support@pointscene.com for the role: Editor.
    • Uploading is site-specific and is found in the Options -tab in the top right corner in the map view)

If you need help converting or uploading your file, you can send the file to us at support using the “Upload any file” page.


  • I accidentally uploaded the wrong data or a duplicate, how can I delete the dataset?
    • Ortho photos, point clouds, surfaces, photos, and note attachments can be deleted from the Site.
      • Ortho photos and point clouds:
    • Note attachments: